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Accountability

Complaints and feedback

If something we have done is wrong, unfair, or has caused harm, we want to hear it. This page goes straight to our complaints focal point — and you can use it without giving your name.

How this works

What happens when you send something

It goes to one person

Reports arrive at our complaints focal point, not to the project team the complaint may be about.

You can stay anonymous

Name, email and phone are all optional. An anonymous report is still recorded and still acted on.

We acknowledge in five working days

If you gave us a way to reach you, you will hear back within five working days. Serious safeguarding reports are escalated immediately.

It stays confidential

Details are shared only with the people who need them to look into it. We do not share your identity with anyone the complaint is about.

What you can raise here

  • The conduct of any Wa-PYDO staff member, volunteer or partner
  • How beneficiaries were selected or targeted — including if you believe someone was wrongly left out
  • The quality, timing or delivery of assistance
  • Safeguarding concerns, including sexual exploitation and abuse (PSEA)
  • Fraud, corruption or misuse of resources
  • Suggestions and feedback — not everything has to be a complaint

If you are in immediate danger, please contact local authorities or emergency services first. This form is monitored during working hours and is not an emergency line.

Send your report

Every field except the category and your message is optional.

How would you like to send this?
You can raise a concern without giving your name. Anonymous reports are still recorded and acted on, but we will not be able to come back to you.
Leave blank if you are reporting anonymously.
Only if you would like a reply.
Optional.
Woreda, kebele, camp or office, if you are able to say.
Please include dates and what you would like us to do, if you can. Do not include other people’s names unless it is necessary.
Confirmation

Other ways to reach us

Complaints emailcomplaint@wa-pydo.org
Head office phone+251 (0)46 449 0274
In personWa-PYDO head office, Dollo Ado Town, Liban Zone — ask for the complaints focal point
By postWa-PYDO, Dollo Ado District, Liban Zone, Somali Region, Ethiopia

Feedback makes the work better

Wa-PYDO was founded by a community assembly. Being told when we get it wrong is part of how that is supposed to work.

General enquiries
Who we are